❓ Frequently Asked Questions (FAQ)

Welcome to SurronPart.com! Below you’ll find answers to the most common questions about our products, services, and policies.

🛒 Orders & Shipping

Q: Do you ship internationally?

Yes! We ship to the USA, Canada, UK, EU, Australia, and many other countries. Shipping fees and delivery times vary based on location and product type.

Q: How long will it take to receive my order?

• In-stock items ship within 1–3 business days.
• Estimated delivery times:
  • USA & Canada: 3–7 business days
  • EU & UK: 5–10 business days
  • International: 7–15 business days
    Tracking details will be sent via email once your order ships.

Q: How can I track my order?

Once your order ships, we’ll email you a tracking number and link. You can also log in to your account on SurronPart.com to check your order status.

Q: Can I change or cancel my order after placing it?

You can request changes or cancellations before your order has shipped. Contact us at support@surronpart.com as soon as possible.

⚙️ Products & Compatibility

Q: Are your parts compatible with all Surron models?

Each product page will list compatible models (e.g., Light Bee X, Ultra Bee, Storm Bee). If you’re unsure, contact our support team before ordering.

Q: Do you sell genuine Surron parts?

Yes. We sell authentic Surron parts and accessories, along with performance upgrades from trusted brands like KKE, Warp9, Fardriver, and more.

Q: Do you offer installation guides?

Many of our products include basic instructions. For complex upgrades (controllers, brakes, wheels), we offer email support or can recommend video guides.

💳 Payment & Pricing

Q: What payment methods do you accept?

We accept:

• Credit & debit cards (Visa, Mastercard, AMEX)
• PayPal
• Apple Pay / Google Pay
• Buy Now, Pay Later (if available in your region)

Q: Is your checkout secure?

Yes. Our site uses SSL encryption and secure payment gateways to protect your personal information and payment details.

📦 Returns & Warranty

Q: What is your return policy?

We accept returns within 30 days of delivery if the item is unused, in original packaging, and includes proof of purchase. See our full Refund & Returns Policy.

Q: Who pays for return shipping?

The buyer is responsible for return shipping costs unless the return is due to our error (defective or wrong item sent).

Q: Do your products come with a warranty?

Yes. Most products are covered under Surron’s 12-month limited warranty for manufacturing defects. Some exclusions apply (e.g., wear parts, water damage, user modification). Visit our Warranty Policy page for full details.

🔋 Electric Bikes & Parts

Q: Do you sell complete Surron bikes?

Yes! We carry full bikes including the Light Bee X, Ultra Bee, and Storm Bee. Availability varies—check the “Bikes” section for current stock.

Q: Can I upgrade my Surron for more speed or power?

Yes. We offer aftermarket controllers, sprockets, suspension, and supermoto wheels for increased performance. Please note: some upgrades may void your warranty or affect legal use on public roads.

Q: Can I make my Surron street legal?

Yes—many riders convert their Surron to street-legal with headlights, mirrors, turn signals, horn, and license plate brackets. Be sure to check local laws for full compliance.

🛠️ Need Help?

Q: How can I contact customer support?

You can reach us via:

• 📧 Email: support@surronpart.com
• 🌐 Live Chat: Available on our website
• 📞 Phone: [Insert number, if applicable]

We typically respond within 24–48 hours during business days.

🔐 Account & Warranty Registration

Q: Do I need an account to order?

No, but creating an account allows you to track orders, save shipping info, and access order history.

Q: How do I register my bike for warranty?

You can register your bike directly with us or with the official Surron warranty page. Be sure to keep your proof of purchase for all warranty claims.

💬 Still Have Questions?

If you don’t see your question listed here, don’t hesitate to contact us. Our team is here to help with product recommendations, installation advice, or order assistance.

📩 Email: support@surronpart.com
🌐 Website: https://surronpart.com