📦 Refund & Returns Policy

Effective Date: [2019]

Thank you for shopping at SurronPart.com. We want you to be completely satisfied with your purchase. If you’re not satisfied with your item, we’re here to help with a clear and fair refund and returns process.

🔁 Returns Eligibility

To be eligible for a return, your item must:

• Be unused, uninstalled, and in the same condition that you received it.
• Be in the original packaging, including all hardware, manuals, and accessories.
• Be returned within 30 days of the delivery date.
• Include the original proof of purchase or order confirmation.

❌ Non-Returnable Items:

• Installed, modified, or used parts
• Electrical components (controllers, ECUs, wiring harnesses)
• Clearance or final sale items
• Custom-built or special-order products
• Gift cards or digital downloads

💰 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original method of payment within 5–10 business days.
• Shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).
• In some cases, a restocking fee of up to 15% may apply.

🔄 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, contact us within 7 days of delivery at:

📧 support@surronpart.com
📞 [Insert phone number]

🚚 Return Shipping

You are responsible for return shipping costs unless:

• The item arrived defective or damaged
• We sent the wrong product

We recommend using a trackable shipping service and shipping insurance, as we cannot guarantee receipt of returned items.

Return Address:
[Insert Return Warehouse Address]
SurronPart.com Returns Department

⚠️ Damaged or Incorrect Items

If your item arrived damaged, incomplete, or incorrect, please contact us within 72 hours of delivery. Include:

• Order number
• Photos of the packaging and item
• A description of the issue

We will arrange for a replacement or refund as quickly as possible.

🔄 Cancellations

You may cancel your order before it has shipped. If the item has already been dispatched, our regular returns process applies.

🛵 Vehicle & Frame Purchases

Surron Ultra Bee, Light Bee, and other full-vehicle orders follow special conditions:

• Must be returned in new, unridden condition within 10 days of delivery
• Must be crated or packaged securely for return shipping
• Customer pays return shipping & restocking fee (10–15%)
• Battery and electrical components are non-returnable once connected or charged

❓ Questions?

If you have any questions about your return, refund, or warranty claim, please contact:

📧 support@surronpart.com
🌐 https://surronpart.com